Careers / Europe & Middle East

Access World is a global commodity warehousing and logistics business headquartered in Zug, Switzerland and operates in various regions across Europe, the Americas, Africa and Asia-Pacific, each with their own corporate functions including business development, finance, legal, and operations. Tasks/responsibilities:

• Setting up, handling and administrative processing of import ocean freight shipments.
• Facilitation of all required transport & Customs related documents.
• Warehouse inbound and outbound administration (WMS administration).
• Facilitate outbound distribution of consignments, and ensure all VAS services are completed. (FTL & LTL transport)
• Assist in designing, implementing, maintaining & documenting the various processes and procedures, internally, and externally with new and existing service partners.
• Provide customers with regular and proactive updates regarding inbound processes, warehouse stock levels and outbound processes.
• Fulfilling client reporting requirements.
• Develop and maintain relationships with customers.
• Invoicing of shipments and the associated cost control.
• Identify and escalate issues to ensure timely resolution (Internal & external).

Required competencies:

• Strong communication skills and ability to communicate on different levels.
• Accurate, pro-active, hands-on, result-oriented, and problem-solving attitude.
• Willingness to further develop and learn and proactively share knowledge.
• Work accurately, meticulously, and with high attention to detail.
• Ability to multi-task and handle shifting priorities.
• Must have superior organizational skills and ability to work in a fast-paced, deadline-driven environment.
• Customer service oriented.

Job requirements:

• Minimum completed MBO education with a logistics background.
• Minimum 4 years of work experience in the same or similar position(s).
• Strong command of the Dutch and English languages.
  • Fluency in Chinese is advantageous.
• Previous experience with WMS / Logistics planning / ERP systems.
  • Oracle knowledge & experience is advantegeous.

Interested Applicants please email your resume to rob.demont@accessworld.com.

Access World is a global commodity warehousing and logistics business headquartered in Zug, Switzerland and operates in various regions across Europe, the Americas, Africa and Asia-Pacific, each with their own corporate functions including business development, finance, legal, and operations. In this role, you will have the opportunity to develop and maintain relationships with customers, carriers and other internal departments, ensuring efficient processing and management of orders. You will be responsible for various administrative tasks, ensuring all work is completed accurately and within set timeframes. This is an excellent opportunity for someone detail-oriented, pro-active with excellent communication skills, and passionate about providing outstanding customer service. Tasks/responsibilities:

• Maintain contact with customers, carriers and internal departments, providing excellent communication and service.
• Process and manage customer orders efficiently.
• Input into the WMS accurately (keep our inventory system up to date i.e., create new jobs, releases, and outtake as per customer requests).
• Offer services on behalf of customers as per their requests.
• Prepare files for invoicing, ensuring the accuracy of details.
• Carry out all other administrative tasks as required, relating to customer service and logistics.

Job requirements:

• Completed MBO education with a customer service or logistics background.
• Minimum of 4 years of work experience in customer service or similar role(s).
• Strong command of the Dutch and English languages.
• Previous experience with warehouse management systems and order processing, preferably using Softpak.
• Experience in a logistics environment would be advantageous.

Required competencies:

• Excellent communication skills and the ability to communicate effectively at all levels.
• Pro-active and hands-on attitude, focusing on problem-solving and achieving results.
• Accuracy and meticulous attention to detail.
• Customer service oriented, with a passion for providing excellent service.
• Willingness to further develop, learn and share knowledge proactively.
• Ability to work independently, as well as part of a team, in a fast-paced environment.

Interested Applicants please email your resume to rick.balk@accessworld.com and miranda.van.der.giesen@accessworld.com.

Access World Logistics LLC, part of Access World Group are a full-stack 3rd party logistics and warehousing services company, handling a range of commodities, FMCG, food products, as well as other general & project cargo. We are strengthening our Customer Services team. If you have 3+ years of relevant experience, believe in service-excellence, possess strong organizational and time management skills; adopt a proactive approach to problem-solving, are good at multi-tasking, and are looking for a rewarding career with a global logistics company, please apply before 20 March 2023, by sending your updated CV along with a short covering letter, to hr_dubai@accessworld.com. Job description and selection criteria:

• Designation: Customer Services Executive.
• Reporting line: Deputy General Manager.
• Place of work: Access World Logistics LLC, Plot # S30403, Street # S500, Jebel Ali Free Zone, Dubai, UAE.
• Working hours: 0830 -1730 hours, from Monday – Friday.
• Expected start-date: Immediate.

Roles and responsibilities:

• Perform customer-services, logistics-coordination, and contract-administration functions.
• Collaborate with the Operations team to ensure that shipments and services are executed in line with customer requirements.
• Carryout inventory management in the Warehouse Management System.
• Prepare documents for customs-clearance purposes and maintain records thereof.
• Provide sales-support to the commercial team and source freight services competitively with carriers / forwarders.
• Assist in the preparation of Management Information Systems (MIS) reports.
• Contribute towards the Company’s goals through committed efforts in client retention, cost control and vendor development.
• Uphold the Company’s policies and procedures with respect to compliance, QHSSEC.
• Execute additional tasks and administrative functions that may reasonably be assigned from time to time.

Recruitment criteria

• A bachelor’s degree in any discipline.
• 3+ years of relevant work experience in supply chain & logistics functions.
• Sound knowledge of shipping, Incoterms, customs-documentation, warehouse management systems / ERP.
• Intermediate MS-Excel skills.
• UAE work experience, with good track-record.

Added advantage:

• Experience with 3rd party logistics services company.
• Familiarity with Jebel Ali Free Zone, and Dubai Customs procedures.
• Multinational work experience.

Skills & traits:

• Strong analytical, multi-tasking & time-management skills.
• Sense of ownership and commitment.
• Good interpersonal & communication skills.
• Proactive team player, ability to work independently.

Short-listed aspirants shall be contacted before the end of March 2023.