Work at Access World North America

Full Time
Houston, North America
Posted 2 weeks ago
Access World USA provides warehousing and logistics services. Our CSRs are responsible for managing the full spectrum of assigned client accounts. They provide seamless client services, in turn creating additional warehousing and value-added opportunities. Reports to: Customer Service Manager The position’s key responsibilities include:
  • Providing oversight for assigned client accounts to ensure customer satisfaction and retention.
  • Collaborating with Operations to ensure client’s inbound and outbound activity is handled effectively.
  • Working closely with Commercial Sales Team to enhance service opportunities.
  • Coordinating with Accounting to process and manage P&L, billing and inventory.
  • Performing data management to include bill of lading, inventory control and other pertinent reports or output related to client accounts.
  • Processing various paperwork to ensure smooth operations (FOT, rent invoices, balance rent invoices, SPE/Inbound).
  • Managing and supporting other projects as assigned.
Position requirements- experience, education and skills:
  • High School Diploma or equivalent combination of education and experience (Bachelor’s Degree in related field preferred).
  • Minimum four (4) years inventory/warehouse coordination experience or possess demonstrated account management and customer service skills, with knowledge and abilities to perform above-mentioned tasks.
  • Solid organizational and time management skills.
  • Critical thinker, with foresight and ability to anticipate customer needs.
  • Solid negotiation skills, with the ability to persuade and influence.
  • Ability to multitask under pressure and to meet short deadlines.
  • Superior written and oral communication skills.
  • Proficiency with applicable software (Excel, Word, Outlook and inventory tracking systems) with the aptitude to learn and apply new software quickly.
  • Must be able to work additional hours as required to get work completed.
  • Knowledge of the warehousing of General Cargo is desired, but not required.
[gap height="15px"] Interested Applicants please email your resume to tasha.shavers@accessworld.com

Job Features

Job Category

Customer Service

Experience

4+ Years

Posted Date

05/04/2024

Access World USA provides warehousing and logistics services. Our CSRs are responsible for managing the full spectrum of assigned client accounts. They provide seamless client services, in turn creati...

Full Time
Mexico City, North America
Posted 2 weeks ago
Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and the Americas. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations. Our office in Mexico City initiated operations in December 2023 with a strong commercial strategy to offer logistics services going from warehousing, maritime, air, and land transport. Department: Commercial Reports to: Commercial Director Purposes of the position: We are seeking a dynamic and results-driven Business Development Manager to join our team. The ideal candidate will be responsible for building a freight forwarding team which manages the end-to-end process of shipping and transporting goods for our clients. You will collaborate closely with clients, carriers, and other stakeholders to ensure smooth operations and timely delivery. Your expertise in freight forwarding, logistics, and customs regulations will play a critical role in facilitating international and domestic shipments. Responsibilities and Accountabilities:
  • Identify and target potential clients, including manufacturers, renewable energy, retailers, and other businesses requiring logistics services.
  • Develop and implement strategic business development plans to expand our customer base and increase revenue.
  • Build and maintain strong relationships with key decision-makers and influencers in target industries, fostering trust and confidence in our services.
  • Conduct market research and analysis to identify emerging trends, competitive threats, and opportunities for growth.
  • Collaborate with internal teams, including operations, customer service, and finance, to ensure seamless execution of client solutions and exceed customer expectations.
  • Prepare and deliver compelling sales presentations, proposals, and contract negotiations to win new business and achieve revenue targets.
  • Stay updated on industry developments, regulations, and best practices to remain competitive and adapt strategies accordingly.
  • Track sales performance metrics, analyze results, and provide regular reports to management on progress towards goals.
Qualifications:
  • Bachelor's degree in business administration, international commerce, or related field. MBA preferred.
  • Proven track record of success in business development, sales, or account management roles within the freight forwarding or logistics industry.
  • Strong understanding of international trade, customs regulations, and supply chain management.
  • Good knowledge of the shipping, Warehouse, Air freight and cross border services.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence decision-makers at all levels.
  • Strategic thinker with a proactive and entrepreneurial mindset, capable of identifying and capitalizing on market opportunities.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Willingness to travel as needed.
Benefits:
  • Competitive salary with performance-based incentives.
  • Comprehensive health insurance plan.
  • Retirement savings plan with employer match.
  • Paid time off and holidays.
  • Opportunities for professional development and advancement within the company.
[gap height="15px"] Join our team and play a key role in driving the success and growth of Access World Mexico as a trusted leader in the logistics industry. Apply now to embark on an exciting career journey with us! Interested Applicants please email your resume to Alfonso.Garcia@accessworld.com

Job Features

Job Category

Business Development

Posted Date

05/04/2024

Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply cha...

Full Time
Houston, North America
Posted 6 months ago
Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and the Americas. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations. Reports to: Commercial Director North America Purposes of the position:
  • Manage and lead the Freight and Project Forwarding business to develop and execute the commercial strategy in order to expand the freight and project cargo business.
  • The desk handles freight procurement, vendor management and sales as well as Commercial Account Management covering AW Network, offices and Key Clients.
  • A highly motivated individual with the relevant skill sets, capable of developing compelling value propositions that foster strong relationships, managing and selling all Access World Freight business and services (in line with Freight and Project Forwarding budget revenues, commercial plans and targets, etc.).
Responsibilities and Accountabilities:
  • Managing Freight & Project Forwarding sales Team.
  • New Business development dedicating time to own sales activity.
  • Focus on Access World’s existing target sectors as well as new sectors that is in line with company strategy.
  • Manage Freight & Project Forwarding business and maintain a broad network of vendors and relationships aligned with products, markets and trade-flows.
  • Commercial account management of our network, offices and Key Clients including quotation handling, sourcing of services and rates as well as PnL management.
  • Maintain customer satisfaction meeting customer’s requirements with a reasonable response-time, rate competitiveness and validity periods.
  • Source and select reliable and competitive freight forwarders, carriers (Sea and Air) and other transport providers meeting the companies and customer requirements as well as monitor and track their service performance (service failures, issues, disputes and claims).
  • Develop and Maintain Clearing & Forwarding and Project Cargo Networks.
  • Assist and support internal departments/offices in relation to freight bookings and carrier related issues.
  • Manage and coordinate project forwarding shipments between the Commercial and Customer Service department including but not limited to sea freight (Vessel/Part Charter/LCL/FCL), air freight shipment and inland trucking.
  • Engage prospects and customers to present and sell the company’s services, always furthering relationships to grow and expand the company’s business.
  • Build relationships at all levels and represents the company in a professional manner, including making presentations and attending networking events.
  • Provide management reporting including business reviews, sales planning, meetings and visit reports, etc.
  • Develop and manage shipping procedures and related documentation as per the companies’ requirements.
  • Attend national and international conferences.
  • Other duties as may be assigned from time to time.
  • Ensure compliance to Access World Group Policies.
Specific requirements for the position
  • A degree from a recognized University in the field of logistics would be advantageous.
  • Minimum 10 years Commercial management and sales experience in a Freight Forwarding or NVOCC environment, with a minimum of 5 years in management capacity.
  • Resourceful with excellent commercial and entrepreneurial flair are critical to the success of this role.
  • Strong builder of relationships with interest parties.
  • Good knowledge of the shipping and logistics management industries.
  • Proven ability to work on cross-functional and multicultural teams.
  • Strong character, initiative, creative, innovative and analytical skills.
  • Meticulous, responsible and positive working attitude.
  • Ability to work independently with minimal supervision.
  • Adaptable and able to accommodate prevailing conditions.
  • Proficient with Microsoft Office.
  • Good leadership and influencing skills with a collaborative work style, fostering cooperation and teamwork.
  • Result oriented and self-starter.
  • Ability to work effectively in a high pressure and fast paced working environment.
  • Ability to travel regularly locally and regionally when required and on short notice.
  • Availability after hours and flexible in working with partners from different time zone when required.
  • Effective negotiation and conflict resolution skills.
  • Superior interpersonal and communications skills.
  • Good in both written and spoken English. Spanish speakers a plus but not a must.
  • Project cargo experience.
  • [gap height="15px"] Interested Applicants please email your resume to tasha.shavers@accessworld.com

    Job Features

    Job Category

    Business Development, Manager

    Experience

    5+ Years

    Posted Date

    20/03/2023

Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply cha...